Front Office Assistant

Front Office Assistant

Front Office Assistant
Duration | 4 months
Format | On-campus
Eligibility Criteria | Grade 10 pass or equivalent
Minimum Age | 18 Years

Key Learning Outcomes

• Apply appropriate practices to assist the Front Office Associate in Front Office operations
• Employ appropriate practices to greet and welcome the guests
• Describe how to assist the Bell Desk Associate in handling the luggage
• Apply appropriate practices to assist in preparing and distributing the amenity vouchers
• Employ appropriate practices to communicate effectively with guests, colleagues, and superiors to achieve a smooth workflow
• Apply gender and age-sensitive service practices
• Describe the protocols related to confidentiality of the organizational information and guests’ privacy
• Apply health, hygiene, and safety practices at the workplace

No of Modules Covered : 17
Apprenticeship : Yes