Guest Services Associate

Guest Services Associate

Guest Services Associate

Housekeeping – Duration: 3 Months
Housekeeping & Laundry – Duration: 6 Months
Format: On-campus

Eligibility Criteria

• 12th Grade pass or equivalent OR
• 11th Grade pass with 1.5 years’ relevant experience including apprenticeship OR
• 10th Grade pass with 3 years’ relevant experience OR
• Previous relevant qualification of NSQF Level 3.0 with 3 years’ relevant experience OR
• Previous relevant qualification of NSQF Level 3.5 with 1.5 years’ relevant experience

Minimum Age: 17 years

Key Learning Outcomes

• Apply appropriate practices to communicate effectively with guests, colleagues, and superiors to achieve a smooth workflow
• Apply gender- and age-sensitive service practices
• Describe the protocols related to confidentiality of organizational information and guests’ privacy
• Apply health, hygiene, and safety practices at the workplace
• Perform activities to clean carpets and upholstery
• Describe activities to clean and polish various surfaces/floors both manually and using machines
• Perform cleaning and relevant housekeeping activities in guest rooms as well as common areas

Program Details

• No. of Modules Covered:
  Elective 1 – Housekeeping: 1 - 23
  Elective 2 - Housekeeping & Laundry: 2 - 27
   
• Apprenticeship: Yes